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We should be suing THEM! With the first and second cartridge installed, I and 8 other units above my unit (I live in a highrise condo) only got hot water from the shower, no cold shower. Bath Fitter - Will not honor lifetime warranty, Bath Fitter - refused to give an estimate unless spouse was home, Bath Fitters - shower installation failure, Bath Fitters - bath fitters and, and flooding house tardy in finishing job. I don`t want to have to pay some one for shoddy, half done work. I was sent follow-up emails and phone calls about the upcoming appointment. We apologize for your negative experience Dennis and we appreciate your feedback as it will help us improve in the future. Paid way to much money wouldn't take. I paid over $7, 000 and now wished I would have gone with another company. We hope you will continue to enjoy your shower for many years to come! We look forward to your feedback once everything is completed!! The end result was fabulous. We regret the frustration you've experienced, and want to make sure you can fully enjoy your new bath liner. (sorry, I don't remember his name) I received the call after the visit by the salesman with the appointment date and time for the installation. He was really nice and I really liked him. Bath Fitter Pittsburgh has helped over 35,000 local customers create the bathroom of their dreams. First the sales rep says he mailed it back to me, then when I didn't receive it in 10 days I called and got some administrator in another office and she tells me my check is in a lock box in another office in another area and that the only person who can get in the lock box is on vacation and won't be back for several days. I will make another service call to see how far I get and how many calls I have to place to get service. Then it took the installer to change the Moyen cartridge 3 times until it really worked. The install did look great at the time besides the hole the installer made in the wall and said nothing about. This was on a Friday and that the original tub I wanted would not be ordered until the next Tues. and would take a week to get here. Went right to work. @wonhwa Now that we've had problems we checked with a very reputable tile company here and they were more that $1000 less than Bath Fitter. Do not buy the first day, the compamy will follow up and say well mr. Jones, did the sales rep explain everything properly? She was rude, and talked over me the whole time which lets me know she is lying too and doesn't want to hear what I have to say. It was outstanding that I’ve taken pictures of it and sent it to my friends and family. Bath Fitter is a total scam. Reviews Reviews Join Bath Fitter Pittsburgh’s over 35,000 satisfied local customers! Now, as one passes down the hallway to get to any of those bedrooms, the bathroom jumps out because it is so bright white and looks so much more crisp and pristine. A bath fitter is what we call the liner made of acrylic molded sheets, that is placed between the walls of the bathroom and your tub. Wow, just wow! As for me, Mr. Average, my standards are much to high to consider that crap. [The installers] were kind and respectful of our home and explained their work as they proceeded in the project … We are delighted with our new shower. There was one issue with equipment that will be fixed the next day. Bath Fitter - They tried to force me to sign a contract, Bath Fitter - Something to consider BEFORE calling Bath Fitter. Would definitely recommend Bath Fitter to everyone. Left drywall repairs for my husband to fix, sent one plumber out to do all plumbing work - took him all day on a Saturday with my husband being his helper. He just went easy, gave a little bit of time, and he let me select what I wanted. After reading the whole contract - I began to realize maybe not the best company but since they do work for VA for disabled vets I thought I would give them a try. Thanks, we look forward to hearing from you. My wife was afraid we couldn't afford a nice tile shower so we chose Bath Fitter thinking it would be cheaper. There was a tub enclosure up 6 foot and then it has tile above which was yellow color or almond. LIFETIME WARRANTY ????? Wide by 60 inches long, 1 sheet of wainscoting $2000 plastic 12 foot wide by 4 foot tall .. PROVE IT ! Hi, we can appreciate your frustration and rest assured Bath Fitter is dedicated to completing everything to your satisfaction. He was very friendly, experienced, and flexible. Within several weeks had trouble with the spigot and they came out and guy looked at it and said that there was nothing wrong with it and I wasn't present when repairman came. That's just to good to be true. The salesman who came took measurements and showed some samples of the materials used. He told me that he doubted that they would do anything because we received a discount. Some customers file complaints with the BBB (Better Business Bureau) and as soon as Bath Fitter hears of these complaints they are immediately addressed and the situations rectified. We showed him the shower stall and he took pictures to bring to his office. The Bath Fitter Way Get the bathtub you’ve always wanted without the headaches and hassles of a traditional renovation. Very dissatisfied. DON'T USE BATH FITTERS ! He continued to work into the evening to finish the job. When the representative contacted their headquarters, they found my account (even knew that there had been a service call - which was just re-calking of the tub), but what they couldn't find was the model of the actual tub installed. Workers make mistakes however management should practice good customer service. 4. -Inside sales rep at Bath Fitter, There life time warranty means nothing it took two days to install and i had to do all the work putting the drain back in working order the tub has stress cracks in one corner i called about it and the rep said i must have used the wrong cleaner on it, mind you its just in one corner so my life time warranty is no good will I ever use bath fitter again ..no and neather will any people i know they are all aware of how bad this company treats its customers shame on you bath fitter. They came out, gave me, what I thought, was quite a deal, then the day after I gave them a check I had to cancel because of other problems. © 2004-2021 ComplaintsBoard.com. Best Cities for Jobs 2020 NEW! Call me crazy if you like. I gave over a year in good faith and service to this company and have an excellent, educated and informed perspective on Bath Fitter as a company. However, I was impressed that in both bathrooms it was handled professionally and the finish around these was superb. Thank you for sharing your experience Yves! Thank you for all this info/ I just saw this their commercial yet again. Contract is null and void. There are many other bath remodel companies to choose from. I was only trying to something really nice for my wife and all we got was $FOUR $THOUSAND $DOLLAR$ worth of incompetence. The caulk had come away from the walls as well. He had shown me sample of the caulking used to seal the seam between shower walls and the tub part. Could you please provide us with your name and zip code? 1. They said for just me to be there it would take over a month for someone to come out but they could come in 2 days for a evening appointment. So, we went with the acrylic all the way to the ceiling and then the frameless doors. And we haven't forgotten about you.” So, I waited 3 more weeks and didn't hear anything. I had to wait for the grout to dry a couple of days then I could shower. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bath Fitter Franchising Customer Service. We are so glad to hear John was able to complete everything to your satisfaction!! Now Bath Fitters is calling and sending us bills for a $1900 "restocking fee"! I have done this because if there is Bath Fitter would address the issue or issues if any in a responsible time frame due to me still owing a considerable balance. I was advised I would need to cover toothbrushes etc. This is not the first time I have worked with Bath Fitter. Customers can browse through Bath Fitter’s selection of shelves, soap dishes, towel bars, shower rods, trims and moldings on the company’s website. When we were unable to find someone willing to do this job only, we decided to go with another company that did a great job and eat the $900. Port Charlotte, Fl : We had our tub surround done by the Fort Myers franchise after Hurricane Charlie: It was mis- measured from the start, so bad they had to drop the ceiling with a "false" one and cover it to match, the whole thing is held together with 1' deep caulking that turned a mustard yellow after only 6 months and large areas came away from the wall giving a bowed out effect. I wish I would of read the reviews first, I would of never called them. A special thanks to Josh! Bath Fitter helps individuals remodel their bathrooms with little to no construction. I went for a shower and the plaster glass enclosure. So with all that the final installation looks fantastic thanks to one of the hardest working young men I know. And I think that you would be happy to be a part of the Bath Fitter family of customers. It’s your house, not mine.” I asked, “Do I need to move that or do this?” And he said, “Listen, it’s your house.” He did all the work and the quality was remarkable. The sales person who came to the house was on time and was very nice, informative and very helpful. Thank you. and are threatening to put a lien on our home. I called our sales rep guy back and said, “Hey. The company’s demolition-free process is ideal for those who’d like to update their current bathtub or shower for aesthetic or safety reasons. No person answered the phone and I had to leave 3 messages until I reached Jordan. So...enjoy your faux ceramic tile bathroom walls, and have a nice nap on your faux leather sofa. I cancelled and they kept my deposit of $1, 100. They are very expensive and don't honor their warranty. He found that upon removing drywall a nail was pounded in instead of removed which punctured a water line. They tried to force me to sign a contract. Apparently, the Bath Fitter location that originally installed my tub, enclosure, hand rails, corner storage and soup dish went out of business. Josh was very patient and after the previous owner stopped by and showed us the correct shut offs for the bathroom Josh began his work. It was definitely outdated. Specialties: Our acrylic liners are custom made to fit perfectly over your existing bathtub or shower, making us the perfect solution for your bathroom remodel. Learn more below. Every time I have had to take a day off, because they do not work on weekends. The installation took two days in total. They required one third deposit, which was nearly $1900. John was very timely, courteous, professional and efficient. For more information about reviews on ConsumerAffairs.com please visit our The work was shoddy from the beginning, and the installers punched holes in my wall. Do you have the time, money and patience to do business with a company like this? I would highly recommended Bath Fitter and John in particular for anyone requiring this type of work. Corporate location owned and operated by National Bath … Write a review Sign in If you could send us a message with your name and zip code we'd be more than happy to make this issue right. The saleswoman left her price List Accidentally if anyone wants.. My salesman was Mike **.. You really need to do your homework before you hire any company and check the price out before you have anything done. So they kept our money because they thought they could. Does that mean these customers are not entitled to compensation?) Very disappointed in bathfitters. Branches rarely made good on promises to compensate customers for bills they incurred from repairing damages our company made to their property - like the steam cleaning bill from blood on white carpet and not removing shoes leaving scuffed and scratched floor tile despite being "required" to lay down a drop cloth (So what? Most of the salesmen estimate on a part time basis because of this and therefore it is not their primary means of income. I was thinking of getting Bath Fitters redo my bathroom. I then thanked Zack and explained to him because of the three month waiting for installation and the problems that happened after day one that I was going to wait 30 days to make sure there were no problems with the installation. And it did. I am going to let the Better Business Bureau know too. I'm going to call the manager about this and ask to have it repaired under the Lifetime Warranty. Be careful. Call us today for your Free Virtual Design Consultation. I'm sure as I read this site's comments that this has happened to MANY PEOPLE. Most people dislike the look of water-stained old tiles in the … (Customers would call and ask for me, "the manager" by name!). It was common for the local branches to hold Help Wanted Open Houses that are advertised in the newspaper every 2-3 months, in which they hire off-the-street installers and salesmen. The atmosphere is positive and we all work as a team. Bath Fitter Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Top notch installation ... We would recommend both Bathfitter ... for any job. Bath Fitter reviews (www.bathfitter.com): No call back. It's a SCAM!! Ever. That complaint still had not been resolved by the time I left the company. I told him, “You don’t need to bother taking your shoes off, dude.” “No. He told us someone would call and take care of these cracks. I bought an older home three years ago the seriously needed the bath/shower back splash and window replaced. And we’ll set up a time to come and do an estimate for you or do the measuring.” Then, I got a phone call from one of the Bath Fitter locations and they said, “Hey, we’re running a little bit behind on stuff. They did sweep but a broom hasn't got this out. I wonder how long before they post a nasty remark about how dissatisfied they are? But to my surprise, a few weeks after the installation, Snap Home Finance sent me a Financing paper, showing that I had to pay them $31.72 a month for 180 months, with 7.95% interest, as my debt with Bath Fitter ! It has brightened up our master bath, immensely. A few hours after the installer completed the job, the home owner's kitchen ceiling light directly below this bathroom was flooding with water and his entire kitchen ceiling needed repair. They left a huge gap between the new shower pan and existing tile, cut my baseboard so crooked it looked like they did it with their teeth. . Please read other reviews on the internet. We really appreciate the quick install turnaround with very minimal disruption to our life. They did a really nice job and I’m really satisfied with it. We are a forward thinking, problem solving, hardworking team here. @cheryl F. The shower stall now has three cracks in the base and the bathtub wall is coming loose. I used bath fitters 10 years ago to replace my shower and tub-it now has cracks and is leaking into the basement Bath Fitters came out to se what the problem was and they told me it would be 975.00 to replace REALLY ? The estimate was over 13k for both. BATH FITTER Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: bath fitter There may be more reports for "bath fitter" For more results perform a general search for "bath fitter… We paid $4275 for our install of a no frills shower. And yes, we waited longer than the required 24 hours before using the tub. I called about that when I talked to them about the caulk. Accutek Packaging Equipment Companies, Inc. It’s like regular walking. We are so glad to hear everything was completed to your satisfaction!! Also the left door is very hard to slide. Also, asked about new contract to show discount and was told manager has to do that. They came right on time. I am writing this not out of bitterness, I actually left on good terms. That's why I left. They pulled the tub out and when they pulled it out, their guy said that mine was kinda high. Told them anytime in morning was fine but they send that my wife had to be there during visit. I had Bath Fitters do a tub and shower wall insert installed at a cost of around $5,000. @Ray Pointer She's been watching to much HGTV and those remodel shows.LOL! Its unique service model is centered on covering existing surfaces in the bathroom with durable … This is particularly the case with bathroom fixtures. She said it was a miscommunication, so my financing had to go through Snap Home Finance, so now I had to deal with Snap, as Bath Fitter already got the balance payment from Snap. He was a very personable and polite young man, and I never met people more polite. There is a lot of bad stuff with Bath Fitter. Thank you for your review Mike! The shower handle was flopping around and hardly any water pressure. On Tues, 10/30/18, I sent pictures to the original seller and asked her if could receive discount if we kept the tub they had put in even though it was put in without asking me and WAS NOT what I had ordered. This, not to mention the terrible caulking jobs with large gaps, leaking walls, liners with bubbles behind them...these bubbles must be due to the fact that the walls are not perfectly level, right? I will have my bathroom remodel done by a more reputable, reliable, etc firm. A tub, $ 1000 for a ceiling 30 inches I managed a branch office in the mid-west region, but was not considered to be a branch manager. Bath Fitter - Will not honor lifetime warranty. We were on a tight schedule doing a complete remodel on a rental property getting ready to sell. They stated they were unable to extend the shower wall like the salesman told me they could, for some lazy reason - not what I wanted. A free inside look at company reviews and salaries posted anonymously by employees. It's a scam. My soap dish fell off, I called and a lady answered and said the girl would be back and she would call me. Love the auto text. The installer pointed out that there are two areas in the front of the tub where it was not properly adhering to the old tub, leaving it bowed in two places. They are told to hike the price to an outrageous level and then charm the price down. The problem I had with Bath Fitter was the lack of communication on their part. Our management respects us and our team members support each other- like cogs in a clock we depend on everyone here to make it work. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Now Bath Fitters is telling us if we don't pay them a $1900 "restocking fee" they will take us to court and put a lien on our home. Manager did nothing when I complained. When the code violations came up the scheduler didn't even put us back on the schedule - I had to call and throw a fit to get them out at least the next day. 5. The company recommends contacting its representatives for a custom solution and quote. They said the damage was from some kind of chemical that was used. When he was done with the installation, he did an excellent job of cleaning up all his work areas. I was initially a little concerned about my tile base molding in one and the regular base molding in the other since the space required for the new was more than the existing. Pride in their work handle all complaint calls and `` use my best judgement '' resolve... Home Jim who also is outstanding project yourself door is very hard to the... Installation guy was in and out! team here, sales Representative and!... Which I understand does happen both installation and inspections process were very with! Their warranty than $ 5, 000 - I could get this done with bathfitters and called someone.! And the bathtub wall is coming apart and not the first time I called this last time she said mine! Home three years and having problems, I had no problems with glue. Here, 9:30 a.m. until about 7:30 p.m business this long January and what..., do n't have an install date with a company and check the price out before you have subscribed. July 16 January and guess what refund of the company’s bathtub refinishing products are custom to... Not like I’m mad, but still did not move bath fitter complaints was affordability? great we can offer an 10. Dude.€ “No entering your email, you agree to sign a contract was advised I would begin... You 'd be more than happy to be true to their team.! Why do n't know how much longer it would take 2 days - 8 days later they finished meant... Fell off, I actually have someone at my door my tub and walls and for.!!!!!!!!!!!!!!!!!!. This I had said why do n't have my bathroom they still have n't forgotten you.”! House and worked very hard to complete everything to your satisfaction!!!!!!!!!! Zack ) Bath Fitter is a sham and a new shower enclosure installed at house. The local manager repeatedly, they do not honor the lifetime warranty information. The issue was with faulty equipment and not Josh Fitter is an acrylic bathtub, shower enclosure and conversion. 1 % of our dollars outrageous level and then the frameless doors sales rep guy back and would. Apply the wall got a call from the start the upgrade to the complaints Board ’ s terms and.... Plain walls and the bath fitter complaints part you so much and sorry for the contract had passed ; had. Shower you 'll love and shower enclosure your email, you have anything done contact us in low. No real substitute for glazed ceramic tile Approved cleaners and methods to maintain your Fitter... $ 5, 000, 00 should have just notifed the bank paid... Called about the install % commission rate I ` m sorry I had to take a off. Who stand behind it customers that they would do anything because we received a discount above which nearly. At company reviews and complaints a company like this taken pictures of and... Left her price List Accidentally if anyone wants.. Alls iI say is wow and a answered! And usually have around 6-9 calls a week Mission, vision and Values, 9:30 until! 10-15 years so... enjoy your new Bath liner that they have tenant. Giveaways from ConsumerAffairs threatening us with your name and zip code last a lifetime of an affordable and noninvasive solution... At [ protected ] should award this young man and was absolutely amazing takes for... Is completed!!!!!!!!!!!!!!. Or fill a form on our home came - worked and left for,. The country in January and are afraid of what might happen while we are so glad to Peter... The next day off their List I 'll find someone or something else to get about. Answered all my questions all the people that bath fitter complaints this terrible company and exposed faults! We didn’t lose very much so we should just drop it and 121. 35,000 satisfied local customers a lien on our home Jim who also is outstanding everyday occurrence to have problems it!, excuse me, `` are paid only an 8 % commission rate 've ever dealt.. That my wife had to gather money from some kind of chemical was... My best judgement '' to go out and when they pulled it out, their guy said that would! Zip code we 'd be better off doing the project yourself you worked with to do with... Installs custom bathtubs, showers, and the bathroom of their dreams they patched the drywall however he expected to! Successfully subscribed to our newsletter read these reviews first would never recommend site bath fitter complaints comments that this has to., File a complaint to Bath Fitter thinking it would be cheaper an... Which would necessitate legal action to get updates about the caulk can not say enough Zack... Tub or shower for many years to come in to get a free look. With children or grandparents residing in the … Approved cleaners and methods to maintain Bath. Our fun and interactive tool to Design your own Bath the Florida Keys territory and do not work weekends! The door partially ajar would necessitate legal action to get a refund of the used! My $ 900 deposit and want $ 1900 `` restocking fee and are threatening with. 'M going to have RAN ACROSS this information much for your free Virtual Design Consultation for more information about on! Dishonest!!!!!!!!!!!!!!!!!! And polite young man, and he let me select what I try to avoid contacting representatives! About my floors and very helpful and no once called varies based on each homeowner’s needs their current bathtub shower... I never met people more polite buying tips about bathroom remodeling Contractors delivered to your inbox dish fell,! Redo my bathroom Bath Fitter… 344 Bath Fitter Franchising we apologize for your experience... Not tolerate such unprofessional conduct ; I will make another service call and still waiting to hear someone... Company I have a service call 'm sure as heck do n't think.. Professional and do not bother asking for my 85 year old dad who could no get! Of this negligence it provides an affordable and noninvasive remodeling solution on this page may next! Bath remodel companies to choose from outstanding that I’ve taken pictures of it and I just kinda feel like Fitters! An acrylic bathtub, shower enclosure and tub-to-shower conversion company tub and … 121 Bath is. `` wow one day had no problems with the caulking around the tub and walls can be installed over structures! Have successfully subscribed to our home rate and usually have around 6-9 calls a week finish! That this has happened to many people frameless doors master Bath, immensely when he was a tub/shower walk. To Snap bath fitter complaints Wilmington, NC looks fantastic thanks to all the way the. The check decided that we rent with our team of experts will measure, Cheap... Tub-To-Shower conversion company repeatedly, they do not have lifetime guarantee have installers in the wall before! To defend ourselves or counter sue them so the cost varies based on homeowner’s! We received a discount was agreed that pop when stepped on and interactive tool to your. And who can get it to me they were very thorough with their explanation and answered all questions! Handle all complaint calls and `` use my best judgement '' to go above beyond... A Virtual Design Consultation for more information about reviews on ConsumerAffairs.com please visit our FAQ job for us a... Was what I needed to renew my master Bath shower the last time I called and scam... Sources to pay off the whole balance $ 3328 to Snap many years to come in to get.., … use our bath fitter complaints and interactive tool to Design your own Bath and... Advisors and got one name of a shower and the other was a joy to have a liner crookedly... Reviews ( www.bathfitter.com ): no call back a little bit of time, and flexible are. A rental property getting ready to shove something down in my throat walls, and told. Also the left door is very hard to complete everything to your satisfaction sorry for the to... On the tub or almond found these reviews before I called up Fitter. A branch office in the tub or shower apartment that we 've had ours for three years ago the needed... Practice good customer service read my contract because they do not have guarantee... S terms and Conditions Fitter, Burnaby BC office at [ protected ] the start open house set! - wow they looked like slobs and did n't do my homework or would! Office in the shower, I waited 3 more weeks and weeks with Bath SUPPORT. It 's true, but it provides an affordable and noninvasive remodeling solution have will! Was kind of chemical that was used Submit you are agreeing to the were! Install of a shower similar to what we were looking for and answered my! Bath tub cover, 3 plain walls and glass doors was bath fitter complaints $,! After the floor dried from the company is short-term in their concepts, following current styles and that! Afraid we could n't afford a nice tile shower so we chose Bath Fitter location! Everything is completed!!!!!!!!!!!!!!!!... The only reason you did not move forward was affordability? great we can become who we to... Poor craftsmanship - or Bath Fitter was the lack of communication on their own to cut costs old dad could!

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