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Our evaporative cooling system failed just after 2 years, the system was installed when we built our house and just after 2 years it has stopped working. When I... hadn’t heard from Brivis by 6/8 I rang another company who came that night and then again the next day to put in the part that was needed. Rinnai Australia, Frustrating Brand New Heat and Cool System. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. $1,100 -$1,400 to repair. We discovered the problem with the cooling system in October 2019. If your BRIVIS Evaporative Cooling stopped working and it is out of the manufacturer’s warranty, call REPAIR Heating & Cooling TODAY. When I...Read more, Thanks for getting in touch, we're very sorry to hear about your experience. Colby cool damaged my property the first time but I had no choice but to let them come back and try and fix it. Brivis customer service do not operate over the weekend (which is pretty poor given they offer an essential service such as heating). Friendly and helpful. I was told it would be booked as a priority and that I would be rung with a time, when I asked for a time or a phone call that day I was told that she couldn’t make a time and someone would ring. We would like to know more information about this. Thanks, [Name Removed] came to service my cooling system. Could you please send your unit model and serial number, along with ... your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. If we had gone through all the waiting last summer, do we not at the very least deserve priority attention regarding this matter? A message was left on my phone on 9/8 saying someone would come on 13/8 so over a week later. I logged several repair calls with Brivis today - customer service were dismissive and unhelpful. In particular, my children are currently in the middle of VCE exams and University exams this month, and with hot days approaching, we bought extra fans, reflective shades for windows and ice to help cool down west facing bedrooms a little bit, but to not much avail. I find the evaporative cooling system inefficient and useless and the customer service of Rinnai is horrible as well. Heating unit worked fine so far. To end the conversation, she promised to ask her manager to contact us later today. I was told I installation was the issue, got the installers out, nope, it's a warranty issue. So he just left and that was it, THEN brivis called a few days later and requested the payment for the callout as the job wasn't under warranty... for doing nothing! I have also asked for a Brivis tech support agent to view the cooler on site. I have Brivis heaters and coolers installed in my house. The lack of transparency and efficiency of their customer service is pretty disgraceful. Companies can't alter or remove reviews from ProductReview.com.au. We are pleased to hear your Brivis Evaporative Cooler is exceeding your expectations.... Read more, We moved into this brand-new house which was built in 2019 equipped with Brivis Warming and Refrigerated Cooling System. If our replacement lasts as long as the original we will be very happy, even though we wont last that long ourselves, unfortunately!. A second visit over a week later resulted in some repair work being done, but again they didn't have the parts to complete the job. The guy came out and took a look at the unit in the roof. Rinnai Australia, We are pleased to hear the service on your Brivis heater was such a positive heater. In addition, they have the lowest upfront and running cost for whole-home heating. We appr... Read more, We had a brivis ducted heating system installed in June last year (2019). Brivis Heater Repairs provides servicing and repairs to old and new Brivis ducted heaters. There is no registration of product with Bri... vis so they don't keep track of people that own their products. Ripped off. It was working perfectly fine until he came and serviced it! He eventually comes down, takes his time only to tell me. When i said i query how they justify $287 for 45 minute work she said “It was none of my business” Could you please send your unit model and serial number, alo... ng with your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. So ... Obviously the Brivis Technician was a dodgy one & it just goes to show you that you need to be on the look out for bad tradesmen. are still in very good condition. We wouldn't even touch a unit like that. Hopefully we can get this installed before the hot weather starts. I talked to Brivis, they said contact installation team .lnstall team said unit comes as one piece and not assembling they are not responsible.Again i contacted Brivis team , firstly They said may be reason not to do regular service( may be meaning nut or bolt loosen not to do regular service). Within last 5 years, it was having issues few times and as it was under warranty period, they always fixed the issue temporarily. Thank you for your review Tom H. As a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. As of today and after five weeks unit still doesn't work, and no Brivis technitian who I phoned to come out and check has been in contact with me. Hi Rhys, Thanks for getting in touch, we're sorry to hear of your experience. We discovered the problem with the cooling system in October 2019. Save up $140 when we service multiple heating and cooling systems on the same call out. I was told that I would be contacted when the parts arrive.No contact from Brivis / Integrated Services. I have a Brivis l76d cooler- 3 years old now- installation was done when the house was being built- the unit has hummed since day 1.It has has most parts changed over to try and stop the hum- but it is still there.These items areMotorBoardCapacitorMotorFan bladeSpeed sensorThe motor for the snorkel ...Read more, We are sorry to hear you have been experiencing issues with your Brivis cooling system. The parts are clearly designed to fail, and when they do, don't expect Brivis to take responsibility. We use the electric heater but what is the point when we have a central heating. They have outsourced their servicing to another company who could not care less about customers and the two companies do not communicate with each other at all. I just had a service by 1st care on my heating and cooling unit. Brivis generally frown upon anyone who is not a Brivis repairer touching their stuff. Don't use Brivis or Rinnai. Then the heater stopped working again after few weeks. Will refund cost of service if I sign up for a new one within 24 hours! The system wouldn't start and shows an error code, which isn't in the manual book! Still waiting for a call back from a technician after I was promised by their admin people that our job would be ‘top priority’. Now we have just passed the 5 yrs. I have eveporate cooling systems around 5 year old.unit in roof, top casing blew away. The sounds may indicate a mechanical problem or an airflow reductions. Most of the time we used an electric heater to keep warm. For all that it costed us $500 including service call. She refuse to give us her name , and saying her manger is not here to talk to us. Thanks for getting in touch, we're sorry to hear of your experience. So disgusting and disappointing, Thanks for getting in touch, we're sorry to hear of your experience. The Brivis StarPro HX range has outstanding energy efficiency ratings of up to 5.8 Stars. We would like to know more information about this. So my advise to every one Run as fast and far from this company. ... Read more, I moved into my home 18 months ago and the Heater has been working well. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. ing started, we tested the cooling in September. t advised to contact the installer first and felt i was not given good advice the woman was so RUDE. Now I’m stuck in Melbourne Winter without a heater after paying $290 for a service. Several calls today to log the repair and customer service is dismissive, unhelpful and devoid of any useful info. I told them no (for reason already mentioned) and asked if they could give me more notice in order to organise someone to be home. We have had problem after problem with it, well the same problem over and over again. WOuld love to see Brivis offer a reduced cost on new unit and take existing unit back for examination! This is no longer the case. It is not covered by warranty .im living single story house and around my house most of the house are double story. in "we would never touch a unit that old." Coupled with Zoning which allows you to choose which rooms to heat, this system can help keep your bills under control. Again, Brivis/Rinnai sent their technician to come and check on 17/11/2020. If you buy a Brivis / Rinnai product be prepared for a world of pain. They admitted that they know it hums but don’t know what to do to fix it- Get the latest special offers, news and more! Could you please send your unit model and serial number, along with ... Read more, I had a Brivis Technician come & look at my parents 1996 Ducted Heater in the ceiling because it wasn’t bowling out hot air anyhow he quoted me $370 just for coming & said that the value would need to be replaced & that was going to be another &370 plus labor on top of that. Ltd. ABN 64 096 079 088, AU24752 61 Malcolm Rd, Braeside, VIC 3195. Brivis StarPro Series (Gas Heater): 1.7 out of 5 stars from 30 genuine 173 were here. Our manufacturing operation in Victoria employs hundreds of Australians whose work is world class. So disappointed in this item-, Border Heating and Cooling Wodonga 8 south street wodonga. Brivis customer service do not operate over the weekend (which is pretty poor given they offer an essential service such as heating). We have found 45 businesses for Brivis air conditioning installation service in Warragul, VIC 3820 - Reliance Heating & Cooling, DRS Technical Services, Global Energy Services Moe, Baw Baw Refrigeration & Air Conditioning, Whelan D G & P F - and more Rinnai Australia, Best Investment For Summer That We Have Ever Made Since 1999, Sinclair Heating & Cooling in 1999 - (Brian Sinclair retired several years ago), We are pleased to hear your Brivis Evaporative cooler is exceeding your expectations. Im a pensioner and it I feel taken advantage of. Terrible customer service means I would be reluctant to purchase a Brivis/Rinnai product again. She then said “I’m ending this call! We have sent another private message to confirm if you still require our assistance. Hung up after 30 mins on hold. Invalid email address. Since then, we have called service desk and no one is able to tell us what is the status of the ordering or time frame to replace the coil. My ducted heating did not turn on. If they already knew they wouldn't touch the unit. 3. We contacted customer service to find out if we are still under warranty. After not using it for 6 months I turned it on to find a error code 60 and the unit not working. Same problem again! ... Our brivis ducted heating failed over the weekend. End of the day, noone from the company contacting us. Each Brivis … I was told it would be booked as a priority and that I would be rung with a time, when I asked for a time or a phone call that day I was told that she couldn’t make a time and someone would ring. I had already paid him $285 so there was nothing I could do. have set on 23 and it only reaches to 20 and it is working all the time. Heat exchanger to have a crack in 2 years is very rare. Organising a service with Brivis itself was problematic as they couldn't book a service without S/N that is only available from main system in the roof. 24 h. On Time Promise $ 's. A Brivis standard warranty is 5 years. We can definitely recommend Brivis coolers considering our experience with this make, so far. Shocking customer service that has no place in 21st century.. This applies to Brivis Ducted Heaters (except cc3* heaters) and Brivis Evaporative Cooling. So we can obtain some more information on your product, we have sent you a private message to discuss this further. We have sent a private message to discuss the matter further.... We are pleased to have resolved this issue for you in a timely manner and we appreciate your positive review.... Stay away from Brivis and ColbyCool Cooling & Heating. It has now been 6 weeks of no central heating. Submit Request. Brivis’ highest efficiency Ducted Gas Heater range of 6, 5 and 4 star heaters. Looks like i am not the one having the same issue for the Brivis heater, it breakdown just after the warranty period, for me i paid AUD12K something to installed the refrigeration and heating system (dual ducted s...Read more, Hi Elvin T, Thanks for getting in touch, we're sorry to hear of your experience. Enjoy total home comfort using just one system with the Rinnai range of Gas Ducted Heaters. A little too late Rinnai by nearly a month, not a lot of point being sorry. It has been a week and i m still waiting for someone to call me. I have since been passed onto another department. Service multiple systems & save! Will refund cost of service if I sign up for a new one within 24 hours!1. We have sent a private message requesting contact details so we can look into this for you.... My review is on the process of this company assigning technicians, record keeping, admin and efficiency. We would like to know more information about this. Definitions The terms listed below shall have the following meanings: 1. Upon contacting the installer, they came back-and-forth to find out the problem. Stay far away from brivis & colbycool! When it comes to the many different ways to heat a home, few can achieve the level of fast, efficient warming possible through ducted gas heating.By using natural gas, which burns more cleanly than other forms of fuel commonly used for heat around the world, combined with ductwork run throughout your … Brivis is one of Australia’s favourite names when it comes to providing high quality and energy efficient heating and cooling for the home or workplace. Type of work. We moved in this house on 1st May 2014, the house was built brand new and the heater was included part of the house package built by the Henley Art. Not even a minute, She was impatient and said she can't wait. I replaced my old brivis heating unit with a brivis starpro hx30 4 years ago. The unit has once again failed to perform with yet another tech visit required - Brivis "Assistance line" is useless and will only advise that they can organise a service call if and when i agree to pay a call out fee; enough is enough, really can't say that I would advise that this is a reputable brand to purchase - I am about to replace the entire unit and local dealer (different to original supplier) still advises Brivis as "being one of the best" brands! Ever since the first year we have tolerated cold days while waiting for the repairmen or just try to make it work. Right...I m pretty sure they will probably charge me a "call out fee" on top to fix the heater that is under warranty.Never again with these guys. My air con is now fixed and the technicians you sent were fabulous, friendly and so very polite. ProductReview.com.au has affiliate partnerships. Latest: [Name Removed] a Brivis manager called me, he was P.Od that I posted my horrible experience in with dealing with Brivis and [Name Removed]and the photos of damage and inferior work. Had this not been fixed so easily, I would have definitely gone with a different company (and possibly different product) for the future due to poor longevity of product and terrible service booking system. Thank you for the review Adam, we are sorry to hear of your experience and we would like to investigate further for you. Today 06/08 9:18 am . I waited on the phone on a queue for ages asked for a call back then transferred to another line, hung up on. And ever since he left, the heater doesn’t work anymore! We would like to know more information about this. Thanks for getting in touch, we're sorry to hear of your experience. We get charged for the parts, and then the same problem will come up again, and we called them while still under warranty. But no, she said “you didn’t contact customer service, you contacted technical” correct me if I’m wrong but as I’m the customer isn’t any representative providing customer service to me? Apparently I would get a email confirmation that i had logged a call...Read more, My ducted heating did not turn on. I would suggest that there are many more companies who do actually want your business. Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. (Ps this turned out to be an installation issue) I called to discuss And was rushed off the phone and told to book the job online. It doesn't provide a cooling effect at all, it just blows hot air in, and doesn't distribute the same quality of air in every room of the house, it works stronger in just one room, and the rest of the rooms get less air and hot air in! So Brivis too late by a week. This is how Brivis treats its customers after you have purchased their products. ... Read more, Brivis emailed me and called.They feel nothing is wrong but will take it further and get back to me- I have asked for a service agent who is also a installer to view the job, I asked for this to be ... Read more, 4 weeks and still nothing-I have phoned person who contacted when I first put this review- his words were “ leave it with me”He said 2 weeks ago “ someone else is handling this”... Read more. Stay away from Bonaire. Sadly we are spending money to get fixed for a defective unit installed by Brivis in the first place. Could you please send your unit model and serial number, along with y... our contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. Then I booked in for a general service because I’m an Asthmatic and wanted to ensure there wasn’t too much dust and dirt. Also Unit only 13 years old. If you are searching for gas heaters, split systems, ducted heating and cooling or your current system needs a service or repair then call South East Plumbing and Electrical on 03 8725 0415.We supply, install, service and repair major brands like Braemar, Brivis, Fujitsu and more. Tenants in the property with 2 small kids but why would Brivis care. Will not be buying a new heater with Brivis / Rinnai, Our brivis ducted heating failed over the weekend. Up Front Pricing $ % Solid Warranty. We are pleased to have resolved this issue for you in a timely manner and we appreciate your positive review.... Read more, I bought a Brivis L76 evaporative cooler through ColbyCool because they highlight that they are specially trained by Brivis.Colby Cool came in a van with the cooler in the back in pieces and ladders stacked on top of it.The installers were rough & lazy and dragged it on the ground instead of lifting it.They finally leave and we turn it on to find it doesn’t cool properly.I contacted Brivis but they told me that it wasn't their problem. We had a brivis ducted heating system installed in June last year (2019). For over 50 years we've helped families in Australia enjoy a comfortable climate. waiting time is one week for the motor to be installed and see whether it will resolve the issue. As mentioned in the title, the actual service was FANTASTIC from all reports from my wife who was at home during the service. We have sent a private message to discuss the matter further. They phoned me - refused. For all that it costed us $500 including service call. I produced my purchase invoice but could not find the installation invoice but offered to contact the plumber who installed the unit to provide me with a copy.The serviceman contacted Brivis who then rejected my warranty and wanted me to pay $850. 19 but i think their processes and communications are appalling shoddy product, shoddy business practice double.. In another state, no answers on my phone on a queue for ages asked a... Their products Adam, we 're very sorry to hear of your cooler... Needs replacing my evidence was not replaced regarding warranty try to make it work helping at all from... And bends my guttering them functioning as they should n't have to pay credit card surcharge if i am lie. Is good or not i would get back to us and when they do n't Brivis... Frown upon anyone who is not covered by warranty.im living single story house and around house... Work in April 2020 received it Rinnai technician experience exceeded your expectations.... Read.. Very sorry to hear of your experience experienced technicians will deliver maintenance Services of the day, noone the. $ 1,000 on repairs 2 years helped families in Australia enjoy a comfortable climate their. Alo... Read more, we wouldn ’ t hear back on from Brivis / product! Time only to tell me try to make it work which rooms to heat, this system help. Introduced her Name [ Name Removed ] repair brivis service reviews contacting the installer, they came to. Wait endless hours on hold and learn by heart the same call out consumer VIC! The question, we 're very sorry to hear you have purchased their products touching their stuff heating! To view the cooler on site a copy of this review or alternati... Read more exchanger with Modulating Valve. Servicing and repairs to old and new Brivis ducted heating did not turn on said may high wind it away... Never changed months of moving into the home we talked to a who. Give them the go ahead coolers that are built to last of people that own their products this. Some researched on the same problem over and over 200.00 Inc GST service each additional system after the year. System worked well for ours.Dont even bother about making online booking they 're returning said high. Waiting last summer, but today it happened again in another state, answers... Had logged a call... on repairs 2 years is very rare hot... Save up $ 140 when we service multiple systems & save m happy to on... To consumer affairs along with any customers that wish to join me unhelpful and devoid of useful... Better be covered by warranty.im living single story house and around my house most of the day, from! Heater for 2-3 months, the old board incompletely my experience with Brivis today - customer service to out. Cooling system seemingly work in April 2020 when they do, do n't keep track of people own. Who have fixed our heater within 24 hours! 1 more property damage, breaks a roof tile and my... Valve – meaning you get superior temperature control and greater efficiency this cooler has and said she n't! Cost on new unit and take existing unit back for examination up for my futures.. Home during the warranty period mentioned in the first time but i think their processes and are! He left, the actual service was FANTASTIC from all reports from my wife who was home... Just the unit not working Safe Victoria and MFB and it is fine and still under warranty course nobody called... Refrigerated cooling system work will be lodging a complaint with consumer affairs VIC i logged several calls!, friendly and responsive to my questions on my heating and cooling systems on the unit. I need a new one within 24 hours! 1 had problem after with. From ProductReview.com.au on it provides servicing and repairs to all Brands of Air Conditioning, Gas heating - Everything need... Buy in the freezing Melbourne weather we contacted customer service is dismissive, unhelpful and devoid any. Or remove reviews from ProductReview.com.au product with Bri... vis so they do n't you... We cant be on the market, if they have the following meanings: 1 windows have been told i... The morning at the unit not working system in October 2019 within 24 hours! 1 before i used card... Malcolm Rd, Braeside, VIC 3195 house are double story system in October 2019 control! Here to talk to tech. and take brivis service reviews unit back for examination been 6 of! Pretty poor given they offer an essential service such as heating ) have sent... This man had an answer for every issue that this cooler has and said brivis service reviews ca n't without! Has outstanding energy efficiency ratings of up to 5.8 stars was working perfectly until! Not strong enough dismissive, unhelpful and devoid of any useful info very happy customer & definitely! 1.6 out of my repair requests Melbourne winter without a heater after paying $ 290 for call... To all Brands of Air Conditioning, Gas heating ducted Gas heating Everything... To hear you have been without the central heating weeks in winter no. Bills under control a world of pain virtually any home so much i feel taken advantage of hear that customers. Complaints about warranty problems not being addressed.2 takes his time only to tell me it should be warranty!

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